privacy policy

SCOPE

This Privacy Policy describes how Nellie, and, through association, Digitronix ("we", "us" or "our") collects, stores, uses and discloses your personal information in connection with the performance of the services that are made available to you through the Site. By accepting our Terms and Conditions during the process for registering a NellieStore account or by using the Site, you expressly consent to the collection, storage, use and disclosure of your personal information by NellieStore as described in this Privacy Policy. This Privacy Policy is valid from 1 August 2007 and is effective upon acceptance for new users.

COLLECTION AND STORAGE

Once you give us your personal information, you are no longer anonymous to us. If you choose to provide us with personal information, you expressly consent to us transferring that information to, and storing it on, servers located in the UK. We will transfer and store your information in a safe, confidential and secure environment.

We may collect and store the following personal information about you:

1. email address, physical address, telephone number and other contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account details;

2. transactional information based on your activities on the Site (such as information on your selection, buying and sharing activities, item descriptions and other content you generate or information that relates to your account);

3. postage, billing and other information you provide to purchase or post an item;

4. community discussions, chats, dispute resolution, correspondence through the Site, correspondence sent to us and feedback;

5. computer sign-on data, statistics on page views, information and statistics on traffic to and from the Site (including the URL you just came from and the URL you go to next, whether they are URLs on the Site or not), advertising data, IP address, browser information and standard web log information; and

6. supplemental information from third parties (for example: (a) if you incur a debt to us, we will generally conduct a credit check by obtaining additional information about you from a credit reference agency, as permitted by law; (b) if the information you provide cannot be verified, we may ask you to send us additional information (such as a certified copy of your driver's licence, credit card statement, and/or a recent utility bill or other information confirming your address), or to answer additional questions to help verify your information).

MARKETING BY THIRD PARTIES

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. However, we may aggregate your personal information with information on other users and information we collect from other companies (such as demographic data) and disclose such aggregated, non personal information to advertisers and other third parties.

USE BY NELLIE

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. We may use your personal information to:

1. provide the services and customer support you request;

2. resolve disputes, collect fees, and troubleshoot problems;

3. prevent potentially prohibited or illegal activities, and enforce the Terms and Conditions

4. customise, measure, and improve our services and the Site's content and layout;

5. tell you about our existing products and services, changes to our existing products and services, new products and services and promotional offers; and

6. compare information for accuracy and verify it with third parties.

If you do not wish to receive marketing communications from us, we encourage you to amend your notification preferences via the "My Account" page. You may make changes to your notification preferences at any time. Please note that you cannot opt out of receiving administrative information that you need to know in order for us to provide you with our services.

OUR DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to:

1. other NellieStore users, whether located within the United Kingdom or abroad. For example, where you share a product or aspects of your gallery with another user, the other user may view your email address and obtain your contact information and, in some instances, your postal address to help complete the sharing process;

2. Digitronix Ltd, NellieStore's parent company, for the purpose of providing the NellieStore services;

3. our parent companies, subsidiaries and other companies within the NellieStore and Digitronix groups to help detect and prevent potentially illegal acts;

4. our parent companies, subsidiaries, and other companies within the NellieStore and Digitronix groups of companies to provide joint services;

5. service providers under contract who provide elements of our services, provide separate services that are complimentary to your use of the Site or otherwise help with our business operations (such as fraud investigations, bill collection, affiliate and rewards programmes and marketing activities);

6. other third parties to whom you explicitly ask us to send your information, or about whom you are otherwise explicitly notified and consent to when using a specific service;

7. law enforcement agencies, other governmental agencies or third parties in response to a request for information (such as a Section 29 (3) Data Protection Act 1998 form) relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other NellieStore user to legal liability. The personal information we disclose may include your User ID and User ID history, name, city, county, telephone number, email address, fraud complaints and purchasing and sharing history or anything else that we deem relevant;

8. other business entities, should we plan to merge with, or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal information. If your personal information will be used contrary to this Privacy Policy, you will receive prior notice. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from NellieStore users who attempt to carry out fraudulent or illegal activities on the Site, we will not otherwise disclose your personal information to other NellieStore users or third parties without a court order (or in circumstances where we are under a substantially similar legal obligation), except when we believe in good faith that the disclosure of such information is necessary to prevent imminent physical harm, property damage or financial loss or to report or put a stop to suspected illegal activity.

DATA CONTROLLER

Digitronix Ltd is the sole data controller with regard to the processing of NellieStore users' personal information in the context of registration of new users, billing and any other processing of NellieStore users' personal information.

We use "cookies" (small files placed on your computer's hard drive) on certain pages of the Site to help analyse our web page flow, customise our services, measure promotional effectiveness, and promote trust and safety. A few important things you should know about cookies are that:

1. we offer certain features that are only available through the use of cookies;

2. we use cookies to help identify you and maintain your signed-in status;

3. most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session;

4. you are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site; and

5. you may encounter cookies from third parties on certain pages of the Site that we do not control, for example, if you view a web page created by another user, there may be a "cookie" placed by that web page.

ACCOUNT PROTECTION

Your NellieStore password is the key to your NellieStore account. Use unique numbers, letters, and special characters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account, including actions that result in fees being charged to your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password. You can change your password under 'My Account'.

ACCESSING, REVIEWING AND CHANGING YOUR PERSONAL INFORMATION

You can see, review and change most of your personal information by logging into the Site and going to the "My Account" section. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting (including in our chat rooms, other message areas or the feedback forum), you may not be able to change or remove it. Upon your request, we will close your account and remove your personal information from public view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts in order to comply with legal obligations, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce the Terms and Conditions, and take other actions as permitted by law.

SECURITY

We use standard industry practices, including encryption, passwords and physical security, to protect your personal information against unauthorised access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the Site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

THIRD PARTIES

Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to third parties, whether they are users or buyers on the Site or other websites throughout the Internet, different rules may apply to their use or disclosure of your information. We do not control the privacy practices of such third parties and we encourage you to read their privacy policies and ask questions before you disclose your personal information to them.

GENERAL

We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms shall take effect automatically 30 days after they are initially posted on the Site. In addition, we will notify you in accordance with your notification preferences or by posting an announcement on our website.

If you have any questions about this Privacy Policy, please contact ellie@nelliestore.co.u